Start from the moment before they know you exist
Picture the person at a company on the day the problem becomes urgent. What are they seeing? Tickets piling up, invoices going out late, a report that took a week. Write that down in their words. That sentence is closer to your problem statement than anything on your feature page.
Separate the problem from the mechanism
"AI-powered triage" is a mechanism. "Repeat tickets answered without an agent" is the problem being solved. Lead with the second; mention the first only where it changes the buyer's decision.
Attach the problem to a profile
The same problem looks different at a 20-person startup and a 2,000-person enterprise. Pair each problem statement with the profile where you solve it best. That pairing is what makes a match on B2B.ID precise rather than merely plausible.
Test it against real needs
Look at the opportunities businesses have described on B2B.ID and at your last ten inbound conversations. Would your problem statement have matched them? If not, the gap is usually vocabulary — fix the words before you change the product.